By Jesse Liebman -- February
19, 2010
A recent survey of airline passengers has revealed that Boston's Logan International Airport is near the bottom of the rankings for customer satisfaction at mid-size U.S. airports.
The J.D. Power and Associates survey found that Logan was 19th out of 20, slightly ahead of New York's La Guardia Airport.
In comparison to 63 airports of varying sizes, Logan was eighth from the bottom.
Logan rated below average in six categories, including accessibility, terminal facilities, check-in, security check, baggage claim, and food and retail services. Accessibility, which includes parking and traffic flow, ranked particularly poorly.
More than 12,000 passengers, all traveling in the past year, contributed 24,000 evaluations to the J.D. Power study of small, medium, and large airports; 508 of those evaluations dealt specifically with Logan.
Officials for the Massachusetts Port Authority, the agency that runs the airport, told The Boston Globe that it has planned to spend $1 billion in improvements over the next five years.
